Australia Post Faces Criticism Over Delivery Practices Amid Holiday Rush

A recent incident in Sydney has placed Australia Post under scrutiny after a doorbell camera captured a delivery worker knocking once and leaving without delivering a package.

The footage, which has rapidly gained attention online, shows the employee making minimal effort before departing, leaving the parcel undelivered.

Many residents have shared similar experiences, expressing frustration over perceived inadequate delivery attempts.

One Sydney resident recounted, "I received a notification stating that my parcel would arrive today. My partner was home all day with the front door open, and when I returned from work, I also waited near the front door with the door open. No delivery attempt was made at any point."

Another customer shared, "Two people sitting at home waiting for a delivery. Driver literally takes a photo of the building intercom (doesn't ring it) and then leaves. Attempted delivery, lies!"

These accounts highlight a growing concern among customers regarding the reliability of Australia Post's delivery services.

In response to the incident, an Australia Post spokesperson stated, "We take our responsibility to deliver for the community and customers seriously and have strict protocols for delivering letters and parcels in place. Customers with concerns about their delivery are encouraged to contact us directly so we can investigate."

As the holiday season approaches, Australia Post is preparing to handle an anticipated surge in parcel deliveries.

To meet this demand, the organization has announced plans to recruit approximately 3,000 seasonal casual workers, including van and truck drivers, as well as parcel sorters.

These positions are available across all states and territories, with the highest demand in New South Wales, Victoria, and Queensland.

Marketing executive Dee Madigan commented on the recruitment drive, noting, "In Australia Post's defence, they have to put on 3,000 casuals over Christmas. Now we're in the lowest unemployment in ages, so can you imagine the calibre of casuals they're getting?"

She added, "But I feel like there's not a lot they can do unless we all start writing letters so they can employ the force that they are used to - this is just going to happen every Christmas."

Customers experiencing issues with their deliveries are encouraged to lodge complaints through Australia Post's official channels.

Additionally, the Commonwealth Ombudsman is available to investigate complaints related to postal services, including lost or delayed letters and parcels, parcel drop-off issues, and customer service concerns.

As the festive season approaches, both Australia Post and its customers are hopeful for improved delivery experiences, ensuring that holiday parcels reach their destinations promptly and efficiently.